Refund Policy
Last updated: 11-22-2025
Thank you for shopping at Mini Orient.
We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- The item is damaged or defective upon delivery.
- You received the wrong product.
- The product is missing essential parts or components.
- Your order did not arrive due to an error from our side.
To be eligible, please contact us within 7 days of receiving your order.
2. Non-Refundable Items
The following items or situations are not eligible for refunds:
- Products damaged due to misuse or mishandling
- Change of mind after delivery
- Products that have been used
- Clearance or discounted items (unless defective)
3. Return Requirements
To complete your return or refund:
- Provide your order number
- Share pictures or videos of the issue (if applicable)
- The item must be in its original condition and packaging
Returns without proof may be rejected.
4. Refund Processing Time
Once your refund request is approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued using the original payment method
If the refund does not appear within this time frame, please contact your bank or payment provider.
5. Cancellation Policy
Orders can only be cancelled before they are processed or shipped.
Once the order is shipped, cancellation is not possible.
6. Exchange Policy
We currently do not offer direct exchanges.
If you need a different item, kindly request a refund (if eligible) and place a new order.
7. Contact Us
If you have any questions about our Refund Policy or need assistance, please reach out to us:
Address: 1240 S LORRAINE RD APT 3D
WHEATON, IL 60189
Email: [email protected]
Phone Number:3318066243
We aim to respond as quickly as possible.